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Contact Information

Account Access

Debit/ATM Card Contact Info

  • Activate a Debit & ATM ​Card: (866) 642-0450 or outside the US call 859-488-4128
  • Report a lost or stolen Debit & ATM Cards​: 800-528-2273 or outside the US call 812-647-9794
  • Audio PIN Change: 877-265-9594​ or outside the US call 859-488-4130
  • Respond to Fraud calls or text alerts: 800-889-5280

Credit Card Contact Info

  • Report a lost or stolen VISA Credit Card: (800) 442-4757 or outside the US call collect (410) 581-9994
  • Activate a VISA Credit Card: (866) 883-8472 or outside the US call collect (972) 391-6840
  • General VISA Credit Card Account Information or payment by phone: (800) 442-4757
  • Make an online payment:

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 *SunState Federal Credit Union may not immediately receive e-mail communications that you send. No e-mail communications shall be considered notice to SunState Federal Credit Union of anything; including without limitation, any right under contract, law or regulation. Any notice you wish to provide SunState Federal Credit Union must be in writing as provided in any applicable contract, law or regulation.