SunState FCU Coronavirus updates

During this Coronavirus event, this page, via the tabs below, will be updated promptly and will contain the most current status of our operations (branch availability, etc.) at all times.  We strongly encourage you to make sure you have the SunState mobile app available on your phone and know your eBanking passwords. You are also encouraged at this time to make sure the credit union has your correct email and other contact information. Please familiarize yourself with the tabs below as that is where you will find updated information.

Message from the President/CEO

SunState Members,

 Updated March 31, 2020: At SunState Federal Credit Union, we have comprehensive plans in place allowing us to provide uninterrupted access to your funds as this virus event continues to expand and unfold. Please rest easy knowing that going into these uncertain times, we ranked among the strongest and most stable financial institutions in the country…and we still do! The safety, both personal and financial, of our members and employees is of primary importance to the board and management of your SunState Federal Credit Union.

We plan to reopen our branch lobbies when the current situation normalizes, but in the interim, we have taken several steps to ramp up other means by which we serve members. We have increased the number of staff answering phones, emails, and live chat inquiries.  All drive thru lane and contact center hours have been extended (click here for extended hour information in regards to each specific location). We will notify you promptly here, and through our Facebook page, of further developments regarding branch access. If you have a need which you feel can’t be addressed through currently available channels, call us, please, and we will try to move mountains if necessary to make sure your needs are addressed.

We encourage members experiencing, or expecting to experience, financial hardships in the next few weeks to get in touch with us now; the sooner the better. We have implemented programs to help provide some relief in regards to loan payments, late fees, etc. Additionally, we have also implemented an emergency consumer micro-loan policy to help members in need of immediate cash where pay checks have been temporarily suspended due to this Coronavirus event.

If you find yourself in a position where you are unable to pay your loan as scheduled, please call us at 352 381 5200, and your call will be routed to a helpful member service representative. We are committed to finding a workable solution!

  • CONSUMER LOANS and CREDIT CARDS (Cars, Boats, Motorcycles, etc.): All loans currently in good standing are eligible for up to a 60 Day Payment Deferment. Call 352 381 5200, and we will help you complete the process.
  • MORTGAGE and HOME EQUITY LOANS: All loans currently in good standing are eligible for up to a 60 Day Payment Deferment. Call 352 381 5200, and we will help you complete this process.  
  • COMMERCIAL LOANS: Call 352 381 5277, to speak with a commercial representative about available accommodations and options.

As a reminder, members have access to all accounts without visiting a branch through our online services – eBanking and the mobile app - with features like remote deposit capture, electronic billpay, etc. If you have not done so, please set up electronic access to your accounts and direct deposit of your paychecks now. These services make the day-to-day management of your finances easier and more efficient, while limiting your physical contact with the general public. 

Please, first and foremost, remain safe. Together we will persevere!

Tom Barnard

Tom Barnard
President/CEO, SunState Federal Credit Union 

How to set up mobile banking for the first time

 

Go to your store (Apple Store, Google Play) and download the SunState FCU mobile app

 

You will need the following information:

  • Account number
  • Last name of primary account holder
  • Birth date of primary account holder (must use this format: 00/00/0000)
  • Email address of primary account holder
  • Phone number of primary account holder

If you need assistance please call 352-381-5200 during business hours.

 

 

 

Branch Availability

BRANCH AVAILABILITY as OF April 1, 2020

The following adjustments to our office availability have been implemented:

  • Lobbies at all SunState FCU branches are closed until further notice.
  • With the exception of the ATMs at our VA Medical Center locations, all SunState ATMs are operational and available for both deposits and withdrawals.
    •    ATM’s at the VA Medical Center locations remain operational and available for cash withdrawals only.
  • Starting Monday, March 23rd, all SunState Drive-thru windows/lanes will be open expanded hours until further notice:
    •    Monday through Friday 7:30 a.m. – 6:00 p.m.
    •    Saturday (43rd Street, Alachua, Chiefland, Lake City Main Office & Archer Rd only) 9:00 a.m. – 1:00 p.m.
  • We have increased our staff answering phones, emails, and live chat inquiries in an effort to minimize the inconvenience of the reduced branch access. Additionally, we have expanded our phone/digital response center hours to:
    •    Monday through Friday 7:30 a.m. – 6:00 p.m.
    •    Saturday 9:00 a.m. – 1:00 p.m.

We have increased our staff answering phones, emails, and live chat inquiries in an effort to minimize the inconvenience of the

reduced branch access have expanded our phone/digital response center hours to:

  • Monday through Friday 7:30 a.m. – 6:00 p.m.
  • Saturday 9:00 a.m. – 1:00 p.m.

 

 

Member Service 

 

Consumer Loan Help:

Loan assistance - We are prepared to work with you in regards to your SunState FCU loan payments.

  • If you have any SunState FCU loan(s) and/or credit card(s) and would like to discuss a potential loan deferment, please get in touch with our Contact Center at (352) 381-5200 to speak with a SunState Member Service Representative. 

 

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News and Resources

We are currently working with the MARC radio group and MainstreetDailyNews.com to provide a clearing house of reliable, local information related to the unfolding COVID 19 event. SunState members are encouraged to visit MainstreetDailyNews.com for current event updates.

 

Fraud Alerts

FTCs recent warning regarding stimulus money to American Tax Payers

Scam Alerts from Federal Trade Commission

 

From Alachua County Sherriffs  Office:
The Security Team has been alerted by state and federal authorities of malware being spread by posing as a COVID-19 update.   A malicious website pretending to be the live map for Coronavirus COVID-19 Global Cases by Johns Hopkins University is circulating on the internet waiting for unwitting internet users to visit the website. Visiting the website infects the user with the AZORult trojan, an information stealing program which can exfiltrate a variety of sensitive data. It is likely being spread via infected email attachments, malicious online advertisements, and social engineering. Furthermore, anyone searching the internet for a Coronavirus map could unwittingly navigate to this malicious website.

 

 

 

 

 

 

 

What you need to know: Please be extra cautious when clicking on links or attachments, even from emails that appear to be from internal or authoritative sources.  A particular bad link associated with this attack goes to corona-virus-map[dot]com.